Why can’t the Plex app find or connect to my Plex Media Server?

['

If

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your

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Plex

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app

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is

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not

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finding

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or

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connecting

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to

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your

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Plex

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Media

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Server,

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please

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first

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ensure

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that:

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You

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are

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running

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a

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current

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version

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of

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the

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Plex

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Media

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Server.

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our

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Downloads

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page

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for

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the

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latest

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version.

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signed

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into

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Plex

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Media

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using

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connected

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your

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Plex

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Downloads

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in

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to

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Your

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General

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Troubleshooting

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Here

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are

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some

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general

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troubleshooting

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steps

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you

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can

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take:

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Ensure

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you

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have

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the

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current

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of

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Server

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installed

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your

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listed

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page

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app

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support

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those:

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check.

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you

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continue

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to

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have

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an

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issue,

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then

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posting

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details

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in

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our

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support

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forums

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will

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be

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the

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best

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resource

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for

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you.

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See

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the

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Related

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information

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for

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additional

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information

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can

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gather.

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Related

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Page

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:

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Plex

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Support

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Forums

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Related

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Page

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:

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Using

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plex.tv

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resources

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information

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to

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troubleshoot

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app

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connections

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and

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Server

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Are

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on

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When

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your

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local

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network:

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sure

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both

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and

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subnet

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of

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Tip!

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sure

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the

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subnet

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mask

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(netmask)

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is

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set

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correctly,

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so

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that

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the

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devices

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are

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actually

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treated

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that

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has

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been

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successfully

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enabled

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for

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the

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Server

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Related

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Page

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:

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Can’t

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Access

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Server

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In

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some

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may

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find

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entry

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doesn’t

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appear

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for

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you

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under

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in

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web

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app

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can’t

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occurs

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when

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you’re

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yet

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in

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on

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the

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Server

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and

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you’re

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using

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the

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hosted

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App.

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Load

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“

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bundled

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computer

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http://localhost:32400/web

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http://127.0.0.1:32400/web

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instance

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Sign

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in

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you’ve

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appear

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when

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using

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the

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hosted

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App,

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too.

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Related

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:

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Opening

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Plex

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App

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Related

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Page

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:

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Why

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am

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I

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locked

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out

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of

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Server

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Settings

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and

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how

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do

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I

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get

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in?

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a

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Third-Party

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App

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Cannot

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Sign

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In

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Starting

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with

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version

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1.1.0

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of

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Plex

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Media

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Server,

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security

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improvements

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were

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made

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to

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help

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protect

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users.

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Basically,

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if

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you

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are

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signed

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in

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to

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apps

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accessing

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server

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cases,

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apps.

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allow

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apps

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access

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you

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need

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to

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make

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a

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specific

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exception

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for

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them.

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Find

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out

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the

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local

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IP

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address

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of

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the

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device

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on

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which

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app

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is

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running.

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typically

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be

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able

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to

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find

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in

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device’s

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system

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settings.

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In

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go

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allowed

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auth

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setting

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and

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save.

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Related

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Page

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:

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Server

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Settings>

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Network

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Some

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third

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party

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apps

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also

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cannot

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connect

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if

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you

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have

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added

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a

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security

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PIN

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to

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your

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account.

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need

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remove

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do

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that

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on

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your

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Account

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Info

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page.

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Related

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Page

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:

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My

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Home

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Related

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Page

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:

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I

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forgot

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my

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Plex

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Account

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PIN;

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how

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can

@oculus hey, are your software download servers down. I’m trying to install the rift after buying my new headset an… https://t.co/bFlAMGisuB

— NATIVE_RAZER Fri May 18 00:43:45 +0000 2018

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reset

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it?

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How

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can

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my

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PIN?

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Third-party

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clients

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also

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generally

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cannot

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connect

', '

via

', '

secure

', '

connections.

', '

See

', '

the

', '

Secure

', '

Connections

', '

information

', '

below

', '

for

', '

more

', '

details.

', '

Secure

', '

Connections

', '

By

', '

default,

', '

the

', '

Plex

', '

Media

', '

Server

', '

will

', '

prefer

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to

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use

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secure

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connections

', '

for

', '

apps

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that

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support

', '

them.

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Not

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all

', '

apps

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support

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connecting

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securely,

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though.

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You

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should

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make

', '

sure

', '

you

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aren’t

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unintentionally

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blocking

', '

unsupported

', '

apps.

', '

Check

', '

if

', '

your

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app

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supports

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secure

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connections

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If

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the

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app

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is

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not

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supported,

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make

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sure

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that

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you

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have

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the

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Secure

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connections

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server

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setting

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set

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to

', '

Preferred

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(not

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Required)

', '

Tip!

', '

:

', '

Most

', '

Plex

', '

apps

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that

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support

', '

secure

', '

connections

', '

will

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be

', '

set

', '

by

', '

default

', '

to

', '

not

', '

connect

', '

to

', '

servers

', '

that

', '

are

', '

not

', '

available

', '

securely.

', '

So,

', '

you

', '

should

', '

make

', '

sure

', '

that

', '

you

', '

do

', '

not

', '

set

', '

the

', '

server’s

', '

Secure

', '

connections

', '

setting

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to

', '

Disabled

', '

,

', '

in

', '

that

', '

case,

', '

or

', '

else

', '

the

', '

app

', '

will

', '

not

', '

be

', '

allowed

', '

to

', '

connect.

', '

Related

', '

Page

', '

:

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

Related

', '

Page

', '

:

', '

Network

', '

DNS

', '

Rebinding

', '

Some

', '

routers

', '

or

', '

modems

', '

won’t

', '

allow

', '

DNS

', '

Rebinding

', '

by

', '

default,

', '

which

', '

can

', '

affect

', '

or

', '

even

', '

prevent

', '

an

', '

app

', '

from

', '

being

', '

able

', '

to

', '

connect

', '

with

', '

a

', '

Plex

', '

Media

', '

Server

', '

on

', '

the

', '

local

', '

network.

', '

For

', '

most

', '

users,

', '

this

', '

won’t

', '

be

', '

an

', '

issue,

', '

but

', '

some

', '

users

', '

of

', '

more

', '

advanced

', '

routers

', '

(or

', '

those

', '

provided

', '

by

', '

some

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ISPs)

', '

may

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run

', '

into

', '

issues.

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Similarly,

', '

some

', '

DNS

', '

providers

', '

(such

', '

as

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your

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ISP)

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may

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prevent

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DNS

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Rebinding.

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See

', '

the

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

in

', '

our

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

article.

', '

Related

', '

Page

', '

:

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

Antivirus

', '

or

', '

Security

', '

Software

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Interference

', '

In

', '

a

', '

small

', '

number

', '

of

', '

cases,

', '

we’ve

', '

seen

', '

users

', '

with

', '

antivirus

', '

or

', '

security

', '

software

', '

that

', '

interfered

', '

with

', '

things

', '

in

', '

such

', '

a

', '

way

', '

as

', '

to

', '

cause

', '

an

', '

app

', '

to

', '

be

', '

unable

', '

to

', '

connect

', '

with

', '

Plex

', '

Media

', '

Server.

', '

Some

', '

possible

', '

causes

', '

(though

', '

this

', '

is

', '

not

', '

an

', '

exhaustive

', '

list):

', '

Security

', '

software

', '

on

', '

computer

', '

Antivirus

', '

software

', '

on

', '

computer

', '

Proxy

', '

(on

', '

computer

', '

or

', '

network)

', '

VPN

', '

Software

', '

known

', '

to

', '

have

', '

caused

', '

issues

', '

previously:

', '

ESET

', '

Kaspersky

', '

Please

', '

see

', '

the

', '

“Possible

', '

Solutions”

', '

information

', '

in

', '

the

', '

following

', '

article

', '

for

', '

additional

', '

details.

', '

Related

', '

Page

', '

:

', '

Plex

', '

Media

', '

Server

', "

can't

", '

sign

', '

in

', '

to

', '

Plex

', '

account

', '

or

', '

be

', '

claimed

', '

VPN

', '

on

', '

the

', '

Plex

', '

Media

', '

Server

', '

Computer

', '

The

', '

platforms

', '

on

', '

which

', '

some

', '

Plex

', '

apps

', '

run

', '

don’t

', '

allow

', '

us

', '

to

', '

actively

', '

scan

', '

the

', '

network

', '

to

', '

try

', '

and

', '

find

', '

available

', '

Plex

', '

Media

', '

Servers.

', '

Other

', '

platforms

', '

don’t

', '

allow

', '

direct

', '

communication

', '

to

', '

any

', '

private

', '

IP

', '

(e.g.

', '

any

', '

IP

', '

on

', '

your

', '

local

', '

network).

', '

Among

', '

others,

', '

the

', '

PlayStation,

', '

Smart

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TVs,

', '

and

', '

Xbox

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apps

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are

', '

affected

', '

by

', '

these

', '

restrictions.

', '

That

', '

means

', '

we

', '

have

', '

to

', '

get

', '

connection

', '

information

', '

in

', '

another

', '

way,

', '

which

', '

is

', '

provided

', '

when

', '

both

', '

the

', '

Plex

', '

Media

', '

Server

', '

and

', '

the

', '

app

', '

sign

', '

into

', '

your

', '

Plex

', '

account.

', '

This

', '

is

', '

accomplished

', '

because

', '

your

', '

Plex

', '

Media

', '

Server

', '

will

', '

send

', '

its

', '

private

', '

and

', '

public

', '

IP

', '

address

', '

to

', '

plex.tv,

', '

which

', '

can

', '

then

', '

be

', '

retrieved

', '

and

', '

used

', '

by

', '

the

', '

Plex

', '

app

', '

to

', '

find

', '

servers.

', '

When

', '

using

', '

a

', '

VPN

', '

(Virtual

', '

Private

', '

Network),

', '

the

', '

IP

', '

information

', '

can

', '

be

', '

incorrect

', '

because

', '

of

', '

the

', '

VPN

', '

and

', '

thus

', '

the

', '

Plex

', '

app

', '

doesn’t

', '

have

', '

the

', '

correct/necessary

', '

information

', '

to

', '

be

', '

able

', '

to

', '

find

', '

your

', '

Plex

', '

Media

', '

Server

', '

and

', '

connect.

', '

What

', '

You

', '

Can

', '

Do

', '

Essentially,

', '

you

', '

want

', '

to

', '

make

', '

sure

', '

that

', '

your

', '

VPN

', '

isn’t

', '

interfering

', '

when

', '

your

', '

Plex

', '

Media

', '

Server

', '

sends

', '

the

', '

connection

', '

information

', '

to

', '

plex.tv.

', '

Disable

', '

the

', '

VPN

', '

Launch

', '

Plex

', '

Media

', '

Server

', '

Ensure

', '

that

', '

the

', '

Server

', '

successfully

', '

signs

', '

in

', '

under

', '

Settings

', '

>

', '

Server

', '

>

', '

General

', '

Enable

', '

the

', '

VPN

', '

When

', '

You

', '

Should

', '

Do

', '

It

', '

You

', '

should

', '

take

', '

the

', '

above

', '

steps

', '

whenever

', '

new

', '

connection

', '

information

', '

would

', '

be

', '

sent

', '

to

', '

plex.tv,

', '

which

', '

includes:

', '

Launching

', '

or

', '

restarting

', '

the

', '

Server

', '

Signing

', '

in

', '

to

', '

the

', '

Server

', '

Whenever

', '

your

', '

computer

', '

experiences

', '

a

', '

network

', '

change

', '

(e.g.

', '

a

', '

laptop

', '

switching

', '

from

', '

wired

', '

to

', '

wireless

', '

connection)

', '

Share

', '

this

', '

Was

', '

this

', '

article

', '

helpful?

', '

Yes

', '

No

', '

1000

', "

You've

", '

already

', '

provided

', '

feedback

', '

for

', '

this

', '

article,

', '

thank

', '

you

', '

for

', '

helping

', '

us

', '

improve

', '

our

', '

articles.

', '

Thank

', '

you

', '

for

', '

helping

', '

us

', '

improve

', '

our

', '

articles.

', '

Thank

', '

you

', '

for

', '

helping

', '

us

', '

improve

', '

our

', '

articles!

', "

We'll

", '

take

', '

it

', '

from

', '

here.

', "

You've

", '

already

', '

provided

', '

feedback

', '

for

', '

this

', '

article,

', '

thank

', '

you.

', '

Looks

', '

like

', '

you

', '

already

', '

left

', '

that

', '

comment.

', '

To

', '

vote

', '

if

', '

this

', '

article

', '

was

', '

helpful,

', '

please

', '

sign

', '

in

', '

with

', '

your

', '

plex

', '

account.

', '

Last

', '

modified

', '

on:

', '

April

', '

12,

', '

2019

']