['
If
', 'your
', 'Plex
', 'app
', 'is
', 'not
', 'finding
', 'or
', 'connecting
', 'to
', 'your
', 'Plex
', 'Media
', 'Server,
', 'please
', 'first
', 'ensure
', 'that:
', 'You
', 'are
', 'running
', 'a
', 'current
', 'version
', 'of
', 'the
', 'Plex
', 'Media
', 'Server.
', 'Check
', 'our
', 'Downloads
', 'page
', 'for
', 'the
', 'latest
', 'version.
', 'You’ve
', 'signed
', 'into
', 'the
', 'Plex
', 'Media
', 'Server
', 'using
', 'your
', 'Plex
', 'account
', 'Your
', 'app
', 'is
', 'signed
', 'in
', 'and
', 'connected
', 'to
', 'your
', 'account
', 'Related
', 'Page
', ':
', 'Plex
', 'Downloads
', 'Related
', 'Page
', ':
', 'Sign
', 'in
', 'to
', 'Your
', 'Plex
', 'Account
', 'General
', 'Troubleshooting
', 'Here
', 'are
', 'some
', 'general
', 'troubleshooting
', 'steps
', 'you
', 'can
', 'take:
', 'Ensure
', 'you
', 'have
', 'the
', 'current
', 'version
', 'of
', 'Plex
', 'Media
', 'Server
', 'installed
', 'Ensure
', 'that
', 'Plex
', 'Media
', 'Server
', 'is
', 'actually
', 'actively
', 'running
', 'Verify
', 'that
', 'your
', 'Server
', 'is
', 'listed
', 'on
', 'your
', 'Devices
', 'page
', 'Disable
', 'any
', 'VPN
', 'on
', 'your
', 'computer
', 'or
', 'router
', 'Disable
', 'any
', 'proxies
', 'being
', 'used
', 'on
', 'your
', 'computer
', 'or
', 'router
', 'Make
', 'sure
', 'you
', 'aren’t
', 'requiring
', 'secure
', 'connections
', 'on
', 'the
', 'server
', 'while
', 'using
', 'an
', 'app
', 'that
', 'doesn’t
', 'support
', 'them
', '(see
', 'below)
', 'Once
', 'you’ve
', 'checked
', 'those:
', 'Sign
', 'out
', 'of
', 'your
', 'Plex
', 'account
', 'in
', 'both
', 'the
', 'app
', 'and
', 'Plex
', 'Media
', 'Server
', 'Sign
', 'in
', 'to
', 'your
', 'Plex
', 'account
', 'in
', 'the
', 'Server
', 'Then
', 'sign
', 'into
', 'your
', 'account
', 'in
', 'the
', 'Plex
', 'app
', 'Depending
', 'on
', 'whether
', 'your
', 'app
', 'is
', 'local
', 'or
', 'remote
', 'to
', 'the
', 'Server,
', 'there
', 'are
', 'also
', 'other
', 'things
', 'to
', 'check.
', 'If
', 'you
', 'continue
', 'to
', 'have
', 'an
', 'issue,
', 'then
', 'posting
', 'details
', 'in
', 'our
', 'support
', 'forums
', 'will
', 'be
', 'the
', 'best
', 'resource
', 'for
', 'you.
', 'See
', 'the
', 'Related
', 'Page
', 'information
', 'for
', 'additional
', 'information
', 'you
', 'can
', 'gather.
', 'Related
', 'Page
', ':
', 'Plex
', 'Support
', 'Forums
', 'Related
', 'Page
', ':
', 'Using
', 'plex.tv
', 'resources
', 'information
', 'to
', 'troubleshoot
', 'app
', 'connections
', 'App
', 'and
', 'Server
', 'Are
', 'on
', 'the
', 'Same
', 'Network
', 'When
', 'both
', 'your
', 'Plex
', 'app
', 'and
', 'Plex
', 'Media
', 'Server
', 'are
', 'on
', 'the
', 'same
', 'local
', 'network:
', 'Make
', 'sure
', 'both
', 'the
', 'Server
', 'and
', 'app
', 'are
', 'on
', 'the
', 'same
', 'subnet
', 'of
', 'the
', 'network
', 'Tip!
', ':
', 'Make
', 'sure
', 'the
', 'subnet
', 'mask
', '(netmask)
', 'is
', 'set
', 'correctly,
', 'so
', 'that
', 'the
', 'devices
', 'are
', 'actually
', 'treated
', 'as
', 'being
', 'on
', 'the
', 'same
', 'subnet.
', 'App
', 'Is
', 'Remote
', 'from
', 'the
', 'Server
', 'If
', 'your
', 'app
', 'is
', 'not
', 'on
', 'the
', 'same
', 'network
', 'as
', 'your
', 'Plex
', 'Media
', 'Server:
', 'Ensure
', 'that
', 'Remote
', 'Access
', 'has
', 'been
', 'successfully
', 'enabled
', 'for
', 'the
', 'Server
', 'Related
', 'Page
', ':
', 'Can’t
', 'Access
', 'Server
', 'Settings
', 'In
', 'some
', 'cases,
', 'you
', 'may
', 'find
', 'that
', 'the
', 'Server
', 'entry
', 'doesn’t
', 'appear
', 'for
', 'you
', 'under
', 'Settings
', 'in
', 'the
', 'web
', 'app
', 'and
', 'thus
', 'you
', 'can’t
', 'try
', 'to
', 'sign
', 'in
', 'to
', 'the
', 'Server.
', 'This
', 'often
', 'occurs
', 'when
', 'you’re
', 'not
', 'yet
', 'signed
', 'in
', 'on
', 'the
', 'Server
', 'and
', 'you’re
', 'using
', 'the
', 'hosted
', 'Plex
', 'Web
', 'App.
', 'Load
', 'the
', '“
', 'bundled
', 'version
', 'of
', 'Plex
', 'Web
', 'App
', '”
', 'on
', 'your
', 'Server
', 'computer
', 'using
', 'http://localhost:32400/web
', 'or
', 'http://127.0.0.1:32400/web
', ',
', 'for
', 'instance
', 'Sign
', 'in
', 'to
', 'the
', 'Plex
', 'Web
', 'App
', 'Access
', 'the
', 'Server
', 'settings
', 'and
', 'sign
', 'in
', 'to
', 'the
', 'Server
', 'Once
', 'you’ve
', 'done
', 'that,
', 'your
', 'Plex
', 'Media
', 'Server
', 'should
', 'appear
', 'when
', 'using
', 'the
', 'hosted
', 'Plex
', 'Web
', 'App,
', 'too.
', 'Related
', 'Page
', ':
', 'Opening
', 'Plex
', 'Web
', 'App
', 'Related
', 'Page
', ':
', 'Why
', 'am
', 'I
', 'locked
', 'out
', 'of
', 'Server
', 'Settings
', 'and
', 'how
', 'do
', 'I
', 'get
', 'in?
', 'Using
', 'a
', 'Third-Party
', 'App
', 'That
', 'Cannot
', 'Sign
', 'In
', 'Starting
', 'with
', 'version
', '1.1.0
', 'of
', 'Plex
', 'Media
', 'Server,
', 'security
', 'improvements
', 'were
', 'made
', 'to
', 'help
', 'protect
', 'users.
', 'Basically,
', 'if
', 'you
', 'are
', 'signed
', 'in
', 'to
', 'Plex
', 'Media
', 'Server,
', 'then
', 'apps
', 'accessing
', 'the
', 'server
', 'must
', 'also
', 'be
', 'signed
', 'in.
', 'In
', 'rare
', 'cases,
', 'you
', 'may
', 'have
', 'an
', 'old,
', 'deprecated
', 'app
', 'that
', 'does
', 'not
', 'support
', 'signing
', 'in
', 'such
', 'as
', 'LG’s
', '“Media
', 'Link”
', 'or
', '“Smart
', 'Share”
', 'apps.
', 'To
', 'allow
', 'such
', 'apps
', 'to
', 'access
', 'your
', 'Plex
', 'Media
', 'Server,
', 'you
', 'will
', 'need
', 'to
', 'make
', 'a
', 'specific
', 'exception
', 'for
', 'them.
', 'Find
', 'out
', 'the
', 'local
', 'IP
', 'address
', 'of
', 'the
', 'device
', 'on
', 'which
', 'the
', 'app
', 'is
', 'running.
', 'You
', 'will
', 'typically
', 'be
', 'able
', 'to
', 'find
', 'this
', 'in
', 'the
', 'device’s
', 'system
', 'settings.
', 'In
', 'your
', 'Plex
', 'Web
', 'App,
', 'go
', 'to
', 'Settings
', '>
', 'Server
', '>
', 'Network
', '.
', 'Enter
', 'the
', 'IP
', 'address
', 'from
', 'step
', 'one
', 'into
', 'the
', 'List
', 'of
', 'IP
', 'addresses
', 'and
', 'networks
', 'that
', 'are
', 'allowed
', 'without
', 'auth
', 'setting
', 'and
', 'save.
', 'Related
', 'Page
', ':
', 'Server
', 'Settings>
', 'Network
', 'Some
', 'third
', 'party
', 'apps
', 'also
', 'cannot
', 'connect
', 'if
', 'you
', 'have
', 'added
', 'a
', 'security
', 'PIN
', 'to
', 'your
', 'account.
', 'If
', 'you
', 'need
', 'to
', 'remove
', 'your
', 'Account
', 'PIN
', 'you
', 'can
', 'do
', 'that
', 'on
', 'your
', 'Account
', 'Info
', 'page.
', 'Related
', 'Page
', ':
', 'My
', 'Home
', 'Related
', 'Page
', ':
', 'I
', 'forgot
', 'my
', 'Plex
', 'Account
', 'PIN;
', 'how
', 'can
', '@oculus hey, are your software download servers down. I’m trying to install the rift after buying my new headset an… https://t.co/bFlAMGisuB
— NATIVE_RAZER Fri May 18 00:43:45 +0000 2018
I
', 'reset
', 'it?
', 'How
', 'can
', 'I
', 'change
', 'my
', 'PIN?
', 'Third-party
', 'clients
', 'also
', 'generally
', 'cannot
', 'connect
', 'via
', 'secure
', 'connections.
', 'See
', 'the
', 'Secure
', 'Connections
', 'information
', 'below
', 'for
', 'more
', 'details.
', 'Secure
', 'Connections
', 'By
', 'default,
', 'the
', 'Plex
', 'Media
', 'Server
', 'will
', 'prefer
', 'to
', 'use
', 'secure
', 'connections
', 'for
', 'apps
', 'that
', 'support
', 'them.
', 'Not
', 'all
', 'apps
', 'support
', 'connecting
', 'securely,
', 'though.
', 'You
', 'should
', 'make
', 'sure
', 'you
', 'aren’t
', 'unintentionally
', 'blocking
', 'unsupported
', 'apps.
', 'Check
', 'if
', 'your
', 'app
', 'supports
', 'secure
', 'connections
', 'If
', 'the
', 'app
', 'is
', 'not
', 'supported,
', 'make
', 'sure
', 'that
', 'you
', 'have
', 'the
', 'Secure
', 'connections
', 'server
', 'setting
', 'set
', 'to
', 'Preferred
', '(not
', 'Required)
', 'Tip!
', ':
', 'Most
', 'Plex
', 'apps
', 'that
', 'support
', 'secure
', 'connections
', 'will
', 'be
', 'set
', 'by
', 'default
', 'to
', 'not
', 'connect
', 'to
', 'servers
', 'that
', 'are
', 'not
', 'available
', 'securely.
', 'So,
', 'you
', 'should
', 'make
', 'sure
', 'that
', 'you
', 'do
', 'not
', 'set
', 'the
', 'server’s
', 'Secure
', 'connections
', 'setting
', 'to
', 'Disabled
', ',
', 'in
', 'that
', 'case,
', 'or
', 'else
', 'the
', 'app
', 'will
', 'not
', 'be
', 'allowed
', 'to
', 'connect.
', 'Related
', 'Page
', ':
', 'How
', 'to
', 'Use
', 'Secure
', 'Server
', 'Connections
', 'Related
', 'Page
', ':
', 'Network
', 'DNS
', 'Rebinding
', 'Some
', 'routers
', 'or
', 'modems
', 'won’t
', 'allow
', 'DNS
', 'Rebinding
', 'by
', 'default,
', 'which
', 'can
', 'affect
', 'or
', 'even
', 'prevent
', 'an
', 'app
', 'from
', 'being
', 'able
', 'to
', 'connect
', 'with
', 'a
', 'Plex
', 'Media
', 'Server
', 'on
', 'the
', 'local
', 'network.
', 'For
', 'most
', 'users,
', 'this
', 'won’t
', 'be
', 'an
', 'issue,
', 'but
', 'some
', 'users
', 'of
', 'more
', 'advanced
', 'routers
', '(or
', 'those
', 'provided
', 'by
', 'some
', 'ISPs)
', 'may
', 'run
', 'into
', 'issues.
', 'Similarly,
', 'some
', 'DNS
', 'providers
', '(such
', 'as
', 'your
', 'ISP)
', 'may
', 'prevent
', 'DNS
', 'Rebinding.
', 'See
', 'the
', 'How
', 'to
', 'Use
', 'Secure
', 'Server
', 'Connections
', 'in
', 'our
', 'How
', 'to
', 'Use
', 'Secure
', 'Server
', 'Connections
', 'article.
', 'Related
', 'Page
', ':
', 'How
', 'to
', 'Use
', 'Secure
', 'Server
', 'Connections
', 'Antivirus
', 'or
', 'Security
', 'Software
', 'Interference
', 'In
', 'a
', 'small
', 'number
', 'of
', 'cases,
', 'we’ve
', 'seen
', 'users
', 'with
', 'antivirus
', 'or
', 'security
', 'software
', 'that
', 'interfered
', 'with
', 'things
', 'in
', 'such
', 'a
', 'way
', 'as
', 'to
', 'cause
', 'an
', 'app
', 'to
', 'be
', 'unable
', 'to
', 'connect
', 'with
', 'Plex
', 'Media
', 'Server.
', 'Some
', 'possible
', 'causes
', '(though
', 'this
', 'is
', 'not
', 'an
', 'exhaustive
', 'list):
', 'Security
', 'software
', 'on
', 'computer
', 'Antivirus
', 'software
', 'on
', 'computer
', 'Proxy
', '(on
', 'computer
', 'or
', 'network)
', 'VPN
', 'Software
', 'known
', 'to
', 'have
', 'caused
', 'issues
', 'previously:
', 'ESET
', 'Kaspersky
', 'Please
', 'see
', 'the
', '“Possible
', 'Solutions”
', 'information
', 'in
', 'the
', 'following
', 'article
', 'for
', 'additional
', 'details.
', 'Related
', 'Page
', ':
', 'Plex
', 'Media
', 'Server
', "can't
", 'sign
', 'in
', 'to
', 'Plex
', 'account
', 'or
', 'be
', 'claimed
', 'VPN
', 'on
', 'the
', 'Plex
', 'Media
', 'Server
', 'Computer
', 'The
', 'platforms
', 'on
', 'which
', 'some
', 'Plex
', 'apps
', 'run
', 'don’t
', 'allow
', 'us
', 'to
', 'actively
', 'scan
', 'the
', 'network
', 'to
', 'try
', 'and
', 'find
', 'available
', 'Plex
', 'Media
', 'Servers.
', 'Other
', 'platforms
', 'don’t
', 'allow
', 'direct
', 'communication
', 'to
', 'any
', 'private
', 'IP
', '(e.g.
', 'any
', 'IP
', 'on
', 'your
', 'local
', 'network).
', 'Among
', 'others,
', 'the
', 'PlayStation,
', 'Smart
', 'TVs,
', 'and
', 'Xbox
', 'apps
', 'are
', 'affected
', 'by
', 'these
', 'restrictions.
', 'That
', 'means
', 'we
', 'have
', 'to
', 'get
', 'connection
', 'information
', 'in
', 'another
', 'way,
', 'which
', 'is
', 'provided
', 'when
', 'both
', 'the
', 'Plex
', 'Media
', 'Server
', 'and
', 'the
', 'app
', 'sign
', 'into
', 'your
', 'Plex
', 'account.
', 'This
', 'is
', 'accomplished
', 'because
', 'your
', 'Plex
', 'Media
', 'Server
', 'will
', 'send
', 'its
', 'private
', 'and
', 'public
', 'IP
', 'address
', 'to
', 'plex.tv,
', 'which
', 'can
', 'then
', 'be
', 'retrieved
', 'and
', 'used
', 'by
', 'the
', 'Plex
', 'app
', 'to
', 'find
', 'servers.
', 'When
', 'using
', 'a
', 'VPN
', '(Virtual
', 'Private
', 'Network),
', 'the
', 'IP
', 'information
', 'can
', 'be
', 'incorrect
', 'because
', 'of
', 'the
', 'VPN
', 'and
', 'thus
', 'the
', 'Plex
', 'app
', 'doesn’t
', 'have
', 'the
', 'correct/necessary
', 'information
', 'to
', 'be
', 'able
', 'to
', 'find
', 'your
', 'Plex
', 'Media
', 'Server
', 'and
', 'connect.
', 'What
', 'You
', 'Can
', 'Do
', 'Essentially,
', 'you
', 'want
', 'to
', 'make
', 'sure
', 'that
', 'your
', 'VPN
', 'isn’t
', 'interfering
', 'when
', 'your
', 'Plex
', 'Media
', 'Server
', 'sends
', 'the
', 'connection
', 'information
', 'to
', 'plex.tv.
', 'Disable
', 'the
', 'VPN
', 'Launch
', 'Plex
', 'Media
', 'Server
', 'Ensure
', 'that
', 'the
', 'Server
', 'successfully
', 'signs
', 'in
', 'under
', 'Settings
', '>
', 'Server
', '>
', 'General
', 'Enable
', 'the
', 'VPN
', 'When
', 'You
', 'Should
', 'Do
', 'It
', 'You
', 'should
', 'take
', 'the
', 'above
', 'steps
', 'whenever
', 'new
', 'connection
', 'information
', 'would
', 'be
', 'sent
', 'to
', 'plex.tv,
', 'which
', 'includes:
', 'Launching
', 'or
', 'restarting
', 'the
', 'Server
', 'Signing
', 'in
', 'to
', 'the
', 'Server
', 'Whenever
', 'your
', 'computer
', 'experiences
', 'a
', 'network
', 'change
', '(e.g.
', 'a
', 'laptop
', 'switching
', 'from
', 'wired
', 'to
', 'wireless
', 'connection)
', 'Share
', 'this
', 'Was
', 'this
', 'article
', 'helpful?
', 'Yes
', 'No
', '1000
', "You've
", 'already
', 'provided
', 'feedback
', 'for
', 'this
', 'article,
', 'thank
', 'you
', 'for
', 'helping
', 'us
', 'improve
', 'our
', 'articles.
', 'Thank
', 'you
', 'for
', 'helping
', 'us
', 'improve
', 'our
', 'articles.
', 'Thank
', 'you
', 'for
', 'helping
', 'us
', 'improve
', 'our
', 'articles!
', "We'll
", 'take
', 'it
', 'from
', 'here.
', "You've
", 'already
', 'provided
', 'feedback
', 'for
', 'this
', 'article,
', 'thank
', 'you.
', 'Looks
', 'like
', 'you
', 'already
', 'left
', 'that
', 'comment.
', 'To
', 'vote
', 'if
', 'this
', 'article
', 'was
', 'helpful,
', 'please
', 'sign
', 'in
', 'with
', 'your
', 'plex
', 'account.
', 'Last
', 'modified
', 'on:
', 'April
', '12,
', '2019
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